Dreamzino Privacy Policy

Your privacy matters to us. Dreamzino is operated by Extentia LTD, and we act as the data controller responsible for the personal information you share when you register, deposit, play or contact our team.

We are licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence ALSI-202601007-FI1. This policy explains, in plain language, what we gather, why we gather it and what you can ask us to do with it. Players must be 19 or older to hold an account. Want to understand the wider rules? Our Terms and Conditions sit alongside this notice.

We only ask for what we genuinely need. The information falls into a few clear groups.

Identity and contact details — your name, date of birth, address, email and phone number. We use these to open your account, confirm you meet the age requirement and reach you about your play.

Verification documents — government ID, proof of address and proof of payment. These are required to satisfy our Know Your Customer and anti-money-laundering obligations.

Financial data — deposits, withdrawals, payment method details and transaction history across cards, e-wallets, bank transfers and cryptocurrencies.

Gameplay and account activity — bets, bonuses claimed, session times and the devices you use. This helps us run fair games, detect fraud and support responsible play.

Technical data — IP address, browser and cookie identifiers. See our section below for the cookies cross-reference.

We use cookies to keep you logged in, remember preferences and measure how our site performs. The table below outlines the main categories.

You can manage cookies in your browser at any time.

We never sell your personal information. We do share it, carefully and only when needed, with trusted partners.

• Payment providers process your deposits and withdrawals securely.
• KYC and identity-verification services confirm who you are and screen against sanctions lists.
• Game studios such as Pragmatic Play, Evolution, Play'nGO and Hacksaw Gaming receive the technical data required to deliver live and slot content.
• Analytics and fraud-prevention tools help us keep the site stable and spot suspicious behaviour.
• Regulators and law-enforcement bodies where we are legally compelled to disclose.

Where partners sit outside your region, we put appropriate safeguards in place before any transfer.

We hold your data no longer than necessary. Account and transaction records are retained for the period required by anti-money-laundering and gambling regulations, typically several years after your account closes. Verification documents are kept for the duration of that legal window and then securely deleted or anonymised. Marketing preferences stay on file until you opt out. When a retention period ends, we remove the information from our active systems.

Every use of your data rests on a lawful basis. We rely on the performance of our contract with you to run your account, process bets and pay out winnings. We rely on legal obligations to verify identity, keep financial records and prevent money laundering. We rely on our legitimate interests to guard against fraud, secure our platform and improve our service. And where the law requires it — such as certain marketing — we rely on your consent, which you may withdraw at any time.

You hold strong rights over your personal data, and we make them straightforward to exercise. You can request access to the information we hold, ask us to correct anything inaccurate, or request erasure where no legal duty requires us to keep it. You may also request portability of the data you gave us, object to processing based on our legitimate interests, and ask us to restrict certain uses.

To make a request, reach us through our contact channels or live chat, and we will respond within the timeframe the law allows. If you believe we have mishandled your data, you may complain to the relevant data-protection authority in the licence jurisdiction. Gambling should stay fun — if it stops feeling that way, our responsible gambling tools and ConnexOntario (1-866-531-2600) are there to help.