Contact Dreamzino

Got a question? We're happy to help. Dreamzino is operated by Extentia LTD, licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros (licence ALSI-202601007-FI1). Our support team works in English and handles everything from login hiccups to bonus queries.

Before you reach out, a quick check of your account email and transaction history often answers the question faster than a ticket ever could.

The quickest way to reach a real person is live chat, available right inside the site once you're logged in. Open the chat window, describe the issue, and an agent will pick it up. Short, specific messages get resolved fastest.

We don't publish a public phone line or a postal desk, so please use live chat for all account matters. If you prefer, you can keep the chat window open while you check something on your side.

Help us help you. When you message us, add the following so we can locate your account without a back-and-forth:

• The email address registered to your Dreamzino account.
• A clear description of what happened, and when.
• Any transaction ID or reference for deposits, withdrawals or bonuses.
• Screenshots if something looks wrong on screen.

Never share your full password in chat. Our agents will never ask for it.

Not satisfied with an answer? Ask the agent to escalate your case to a senior team member. State clearly that you wish to file a formal complaint, and include your account email plus any prior ticket references.

If we can't resolve things to your satisfaction, you may raise the matter with our licensing authority, the Government of the Autonomous Island of Anjouan. Our full dispute terms sit in the Terms and Conditions.

Dreamzino is for players 19 and over. If gambling stops feeling like fun, support is available in Canada through ConnexOntario on 1-866-531-2600, and through the responsible gambling resources listed by Responsible Gambling Council at responsiblegambling.org. Reach out to us about limits or a self-exclusion at any time.

Account verification (KYC) protects you and keeps payments clean. We may ask for proof of identity, address or payment ownership before a withdrawal is released. Send the documents through the secure channel our agent gives you — not by any other route.

Clear, in-date documents move through faster. If something is rejected, we'll tell you exactly what's needed. For the detail on how we store and handle your files, see our Privacy Policy.